FAQ

IS WILLCALL AVAILABLE FOR IPHONE & ANDROID?

It sure is. You'll find us in the App Store and the Google Play Store.

CAN I GIVE MY TICKET TO SOMEONE ELSE?

Any WillCall ticket with the 'Give a Ticket' option can be easily gifted to any of your friends. Simply go to the 'Transactions' view in the app or click on your friends' faces in any show listing.

I CAN'T GO TO THE SHOW, CAN I GET A REFUND?

Sorry, all sales are final.

DO YOU ACCEPT ALL MAJOR CREDIT CARDS, INCLUDING AMEX?

We sure do. Go crazy and upload any or all of your cards.

THE SHOW I WANT TO GO TO SAYS 'CONCIERGE' - WHAT'S THAT ALL ABOUT?

We want to list the very best shows in town, even if we don’t have a direct allocation of tickets. When a show is marked ‘Concierge,’ it basically just means that we’re buying the tickets from the primary ticket vendor for you, so you don’t have to mess with all the waiting and hassle. Our ticket price includes all the relevant fees & taxes, and a small service charge so we can keep the lights on.

WHY WOULD I PURCHASE CONCIERGE TICKETS VIA WILLCALL INSTEAD OF SOMEWHERE ELSE?

Because it’s much, much, much easier to purchase via WillCall. It’s two taps for you, and we take care of everything else.

DOES MY WILLCALL CREDIT APPLY TO CONCIERGE ORDERS?

Yep!

CAN I GIFT CONCIERGE TICKETS THROUGH WILLCALL?

Unfortunately, no. Concierge tickets adhere to the rules set by the primary ticket vendors.

I RECEIVED AN EMAIL THAT SAID MY CONCIERGE ORDER COULDN'T BE COMPLETED, WHAT GIVES?

Oh no! That’s pretty rare, but it sometimes happens. When you place a Concierge order, we automatically grab your tickets for you from the primary ticket vendor. It all happens in just a few seconds, but sometimes an order is placed exactly when a show sells out. If that’s the case, we immediately let you know and issue a full refund.

WHAT'S A WILLCALL TAB?

It’s a feature that makes it possible for you to charge drinks to your WillCall account just by saying your name. The WillCall venue app behind the bar talks to the WillCall app in your phone with Bluetooth Low Energy [BLE, for you acronym lovers]. No messing with credit cards, cash, or crazy lines. Future!

WHY AREN'T TABS AVAILABLE AT EVERY SINGLE SHOW?

For now, tabs are only available at select WillCall shows and venues as part of our pilot program. Hey, that makes you an early adopter!

I CAN'T GO TO THE SHOW, CAN I GET A REFUND?

Sorry, all sales are final.

DOES WILLCALL STORE MY CREDIT CARD DETAILS?

No, we don't store your details locally. We've partnered with the best in the business who are PCI compliant, safe, and secure. We know how valuable your information is, so we take every precaution to ensure it can't be messed with.

HOW DO I UPDATE MY NOTIFICATION SETTINGS?

The best way to stay up to date on what shows we've got coming up is via Push Notification or Email. To check or update your current notification settings, launch the app > Go to MY ACCOUNT > NOTIFICATIONS > and then toggle each option to suit your preferences.

CAN YOU EXPLAIN THE DIFFERENT NOTIFICATION TYPES?

New Events Posted [Email] - An email that includes all the info you need to know about shows that are live in the app. You'll usually receive an email a few times a week.

New Events Posted [Push] - A Push Notification with a few succinct lines on what shows are live in the app. These usually get pushed out a few times a week also.

Friend Purchase [Push] - Who wants to go to the show alone? Not us! So when you make a purchase, we'll let your Facebook friends [who have the app installed] know via a Push Notification. Too easy!

HOW DO I SIGN OUT?

For iPhone users, tap on your phone Settings icon > scroll down until you see the WillCall icon > toggle Forget Me to 'On.' And Voila!

AM I ON MY WAY TO PARTY TOWN?

I believe the word is 'undeniably.'